Tips & Tricks

Blackbaud/RE

• Citrix Account Merge

Google Chrome

• Syncing Work Account
• Google Password Manager
• Checking Sync
• Changing Default Camera (Chrome)
• Clear Cache (Chrome)

Surface Pro / Windows 10

• Power Policy & Logging Off
• HP Smart - Adding Printer
• DirectAccess
• Shutdown Surface Pro 4
• Change Your Default Printer

Microsoft Office and Office 365

• Room Calendars
• Microsoft Teams Chat Messaging
• Installing Microsoft Teams on Mobile
• SharePoint Online External Sharing
• Calling your Department Team
• Automatic Replies (OWA)

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Cisco Webex

• Stream Your Virtual Event
• Create a Meeting for Your Virtual Event

Spam / Proofpoint Essentials

• Reset Your Spam Password
• Encrypt Emails

Mitel Phone System

• Mitel Mobility Provisioning (iPhone)
• Mitel Desk (485G) Phones
• Conferencing
• Greylist Phone Numbers
• Logging In

Mobile Phone

• Adding Google Account

IBM MaaS360

• Reauthenticate Account
• Clearing ADP Cache
• Citizen App
• Resetting MaaS360 Email
• Genius Scan
• Adding Email on Mobile Phone

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Adobe Acrobat

• Accessing Adobe Acrobat
• "Access Denied" Error

RMHC

• Accessing RADAR

Guest Services

• Guest Wireless Information

HotSOS

• Service Order Creation (Mobile)
• Service Order Work (Mobile)
• Login (Mobile)
• Orders Console
• Rooms Console (Viewing GuestRooms)
• Login (Desktop)

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