Once in awhile, Outlook might get corrupt randomly or you may experience strange issues within the Outlook program (like searching). Common reasons to recreate a mail profile are:
- The current mail profile is damaged.
- You upgraded/downgraded to another Outlook version (recommended and sometimes needed)
Keep in mind that recreating the mail profile does not cause you to loose any data as all the data is stored and backed up on the server.
Mail applet location
Mail Profiles can be managed via the Mail applet in Control Panel. The exact location depends on your version of Windows and your layout settings of Control Panel.
Control Panel – Classic Layout
When you are using the Control Panel is in the classic layout, you should see the Mail applet directly in the list of icons.
Control Panel – Category View
When you are using the Control Panel in the Category View, you can find the Mail applet in the following category:
- Windows 7: User Accounts and Family Safety
- Windows 8: User Accounts and Family Safety
- Windows 10: User Accounts
(Re)creating a mail profile
Once you’ve located and opened the Mail applet, you can recreate your mail profile via the following steps:
- Make sure Outlook is closed. Start the Mail Applet and click on the Show Profiles button.
- Press the Remove button to remove the current profile. Then press the Yes button to continue. Don't worry, no data will be actually lost.
- Press the Add button.
Do NOT use Copy… not even when you want to recreate your mail profile or you’ll end up copying the corruption as well.
- Enter "Outlook" for your new Mail Profile. Then press the OK button.
- Press the OK button to exit the Mail applet.
- Start Outlook.
If you continue to have issues, please open up a ticket with our helpdesk.
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