Creating a Service Order (Desktop)

Step 1: Click "New" 

Step 2: In lower left, a new screen should be prompted. Here you can change the requester or add a remark that details and provides more information pertaining to the Service Order.

2a: Identify the issue. 

2b: Identify the location("Where") of the issue. 

Step 3: Provide additional information to the service Order. 

3a: Direct to a staff members email, device, or team. 

3b: Select a priority. 

3c: Assign the S/O to a staff member.

Step 4: Complete the Service Order by clicking "OK".