Unknown Start Time; Reboot to Resolve
Ronald McDonald House New York (All Sites)
Mobile Use of Surface Pro 4
There appears to be a bug affecting all Surface Pro 4s. Current symptoms include but are not limited to:
- Issues connecting to network-based resources (Raisers Edge, Sage, E-mail, etc) when taking your computer around the workplace.
- Having issues when undocking and redocking.
- Slow/inconsistent internet issues at the workplace (remote access is unaffected).
The source has been tracked to a patch/update released by Microsoft that impacts Surface Pro 4 hardware.
We have developed/released a patch that we believe resolves the issue. Please dock your Surface Pro 4, restart your computer and the patch should be applied.
If you continue to have issues, please let us know at email@example.com.